![]() It is important to understand that it depends on the type of a coupon. When buyers cancel an order paid for with a coupon, they mostly want to know if they can get it back. You canceled the order with a paid coupon The question is a bit different, but the answer remains the same: text the seller. When you have already got your product shipped and you understand that you don’t need it anymore, you will have a relevant question: how to cancel aliexpress order after shipping? ![]() Remember that in order for you to receive your goods as soon as possible, AliExpress sellers try to send orders faster than it happened before. But if they have already sent the product, opening a dispute is the only right decision. The only thing left for a buyer is to negotiate with the seller: it is highly recommended to contact the seller as soon as possible if you have any problem. Seller did not accept my cancellation request Let’s have a look at what a buyer can do in this case. The second option should be applied if the seller does not respond to your application or refuses to compensate for losses at all (which is rare). It is possible that a seller will assign a new number to the order and this time will successfully send it, the other way is to offer to return the money. The approximate waiting time for a response is a week. Report your problem and attach a screenshot so that the seller can understand what product and time frame are in question. When you see the “Shipment canceled” status, the first and most reasonable option is to contact the seller in a dialogue. In this case, any situation is completely the seller’s fault, and you can count on compensation in 99% of cases. It happens that the seller canceled the transportation deliberately for technical reasons, such as a discrepancy in the waybills, not meeting the deadlines, etc. This button appears 24 hours after the product has been paid. ![]() To cancel an order, first you need to log into AliExpress account, select the desired order from the list of orders and click the “Cancel order” button. Payment for the order has already been confirmedĪn easier cancellation of a paid order on AliExpress can only be if the product has not yet been shipped by the seller to the buyer’s destination (this is evidenced by the status: “Awaiting shipment”). In this case, neither the seller nor you will be fined for an unpaid order. Sometimes sellers can give you a discount. Until the moment you pay for the order, the seller will most likely send you messages asking why you did not pay or if they can help you with something when placing an order. The system must first wait 20 days, and if during this time the buyer has not completed the payment process, the order will go to the “Completed” status, so the “Pay now” button will automatically be replaced by the “Add to cart” button. Canceling the order during checkoutĪn unpaid order on the Aliexpress website is not officially considered completed. Let’s have a deeper look at all reasons that might happen in a situation when a buyer needs to cancel orders. An exceptional condition is, you must have time to select the product before the seller sends it. It is good that Aliexpress provides the option to self-cancel the order through your personal account.
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